Store Policies

Here when you need us.

Email info@shopvarna.com with questions about a product, order, delivery or exchange. VARNA is based in Marriottsville, Maryland, and aims to respond within two business days.

U.S. orders, carefully prepared.

Standard U.S. shipping is free. In-stock pieces are normally dispatched within 5–7 business days. Pre-order or specially arranged pieces use the timing confirmed before payment. Delivery estimates begin after dispatch and may be affected by carriers, holidays, weather or incomplete addresses.

Report an issue within five days.

VARNA does not accept returns or exchanges for change of mind, normal handmade variation, ordinary wear, personal preference or damage after delivery. We assist when an item arrives damaged, defective, materially different from its description, or incorrect. Email the order number plus clear photos and video of the item, packaging and shipping label within five calendar days of delivery. Keep the item unused and in its original packaging until written instructions are provided.

After review, VARNA may offer a repair, replacement, exchange or refund to the original payment method where an issue cannot reasonably be resolved. Return shipping is the customer’s responsibility.

Contact us quickly.

An order may be canceled before fulfillment begins. Orders already packed, dispatched or placed into a confirmed special-order process cannot be canceled and are governed by the policy above.

Secure checkout and limited use of data.

Card payments are processed on a Stripe-hosted checkout page; VARNA does not receive or store full card numbers. Customer information is used to respond to inquiries, fulfill orders, provide support, prevent fraud and meet legal or accounting obligations. VARNA does not sell customer information.

Ordering from VARNA.

An order is accepted when payment is completed and VARNA confirms fulfillment. VARNA may cancel and refund an order if a piece becomes unavailable, a price is displayed incorrectly or a transaction cannot be safely fulfilled. These terms are governed by the laws applicable in Maryland, United States.